Privacy Policy

Information We Collect

When you interact with our capital allocation platform, we collect various types of information to provide you with personalized financial services and maintain platform security.

• Personal identification information including full name, email address, phone number, and residential address
• Financial information such as investment preferences, risk tolerance assessments, and portfolio objectives
• Technical data including IP addresses, browser types, device information, and usage patterns
• Communication records including support tickets, feedback submissions, and consultation notes
• Authentication data including login credentials, security questions, and verification documents

How We Use Your Information

Your personal data helps us deliver tailored financial solutions and maintain the highest standards of service quality. We process information for specific, legitimate purposes related to our financial services.

• Providing personalized capital allocation recommendations based on your financial goals
• Conducting risk assessments and portfolio analysis to match your investment objectives
• Processing service requests and managing your account preferences
• Sending important updates about market conditions, policy changes, and platform improvements
• Ensuring platform security through fraud detection and account verification processes
• Complying with financial regulations and reporting requirements in Vietnam

Data Sharing and Third Parties

We maintain strict controls over data sharing and only work with trusted partners who meet our security standards. Your information is never sold or used for purposes unrelated to our financial services.

• Authorized financial institutions for processing transactions and account management
• Regulatory bodies when required by Vietnamese financial compliance laws
• Technology service providers who help maintain platform security and functionality
• Professional advisors including legal counsel and auditors when necessary for business operations
• Emergency situations where disclosure may prevent financial harm or fraud

All third-party partners sign strict confidentiality agreements and are required to handle your data according to Vietnamese privacy laws and our internal security protocols.

Your Privacy Rights

Under Vietnamese data protection laws, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights through our platform.

To exercise any of these rights, contact our privacy team at info@digitalmaxsword.com. We respond to all requests within 15 business days and provide clear explanations of any actions taken.

Data Security Measures

Protecting your financial information requires robust security measures that meet international standards. We continuously update our security protocols to address emerging threats and maintain your trust.

• End-to-end encryption for all data transmission and storage using AES-256 standards
• Multi-factor authentication requirements for accessing sensitive account information
• Regular security audits conducted by independent cybersecurity firms
• Secure data centers located in Vietnam with 24/7 monitoring and access controls
• Employee training programs on data protection and privacy best practices
• Incident response procedures for immediate action in case of security breaches

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with Vietnamese financial regulations. Different types of data have specific retention periods based on legal requirements and business needs.

• Account information and transaction records: retained for 7 years after account closure as required by Vietnamese banking laws
• Communication records and support tickets: maintained for 3 years to ensure service quality
• Marketing preferences and website analytics: kept for 2 years unless you withdraw consent earlier
• Identity verification documents: stored for 5 years following account termination
• Technical logs and security data: automatically deleted after 18 months

When retention periods expire, we securely delete or anonymize your data using certified destruction methods that prevent any possibility of recovery or misuse.

International Data Transfers

While our primary operations are based in Vietnam, some technical services may involve transferring data to other countries. We ensure all international transfers meet Vietnamese data protection standards.

• Cloud storage services with data centers in Singapore and Vietnam for redundancy
• Customer support systems that may process inquiries through regional offices
• Financial reporting to international regulatory bodies when required
• Technology partnerships with providers who maintain Vietnamese data protection equivalency

All international data transfers are protected by adequate safeguards including contractual protections, encryption standards, and regular compliance monitoring.

Cookie and Tracking Policy

Our platform uses cookies and similar technologies to enhance your experience and provide personalized financial insights. You have control over how these technologies are used on your devices.

• Essential cookies for platform functionality and security that cannot be disabled
• Analytics cookies to understand user behavior and improve our services
• Preference cookies to remember your settings and customize your experience
• Performance cookies to monitor platform speed and reliability

You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect platform functionality but will not prevent access to core financial services.